Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third parties.

1.1 Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company, industry, professional interests
• Course Information: Course enrollments, preferences, progress, and completion status
• Communications: Messages, inquiries, and feedback you send to us
• Payment Information: Billing details for course purchases (processed securely by third-party payment processors)
• Survey Data: Responses to surveys, evaluations, and feedback forms

1.2 Information We Collect Automatically

• Device Information: Browser type, device type, operating system, IP address
• Usage Data: Pages visited, time spent, click patterns, referral sources
• Cookies and Tracking: Session data, preferences, and analytical information
• Technical Data: Log files, error reports, and system performance data

1.3 Information from Third Parties

• Social Media: Information from social media platforms when you interact with our content
• Partners: Information from educational partners and affiliates
• Public Sources: Publicly available professional information

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Providing access to courses and educational content
• Processing registrations and managing accounts
• Delivering customer support and technical assistance
• Tracking course progress and issuing certificates
• Facilitating communication between instructors and students

2.2 Communication

• Sending course updates, announcements, and important notices
• Responding to inquiries and providing customer service
• Delivering newsletters and promotional materials (with consent)
• Sending administrative communications about your account

2.3 Improvement and Analytics

• Analyzing website usage and user behavior
• Improving our courses, content, and services
• Conducting research and surveys
• Personalizing user experience and content recommendations

2.4 Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud, security threats, and abuse
• Enforcing our terms of service and policies
• Maintaining records for business and legal purposes

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Consent: Processing based on your explicit consent
• Legitimate Interests: Processing for our legitimate business interests
• Legal Obligation: Processing required by law

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Website hosting and technical infrastructure
• Payment processing and billing
• Email delivery and communications
• Analytics and data analysis
• Customer support and help desk services

4.2 Business Partners

We may share information with educational partners and affiliates to:

• Deliver joint programs and courses
• Provide enhanced services and content
• Facilitate networking and professional development opportunities

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to emergencies or protect public safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Training: Regular security training for employees
• Incident Response: Procedures for handling security breaches

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for 7 years after closure
• Course Records: Retained for 10 years for certification and credentialing purposes
• Marketing Data: Retained until you opt-out or withdraw consent
• Legal Records: Retained as required by applicable laws

7. Your Rights

Under Canadian privacy laws, you have the following rights:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Obtain copies of your personal information

7.2 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing
• Update your communication preferences

7.3 Data Portability

• Request your data in a structured format
• Transfer your data to another service provider

7.4 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Used to understand website usage
• Marketing Cookies: Used for advertising and personalization
• Preference Cookies: Store your settings and preferences

8.2 Cookie Management

You can control cookies through:

• Our cookie consent banner and settings
• Your browser settings and preferences
• Third-party opt-out tools and services

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

13. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

14. Complaint Process

If you believe we have not handled your personal information in accordance with this policy, you may:

• Contact our Privacy Officer using the information above
• File a complaint with the Office of the Privacy Commissioner of Canada
• Contact your provincial privacy commissioner