Terms of Service

1. Acceptance of Terms

By accessing and using Future Focus services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Future Focus provides professional development courses, training programs, and educational services designed for experienced professionals in Canada. Our services include:

• Online and in-person professional development courses
• Corporate training programs
• Educational content and resources
• Certification and credentialing services
• Professional networking opportunities
• Career development resources

3. User Accounts

3.1 Account Creation

To access certain features of our services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Restrictions

You may not:

• Create multiple accounts without authorization
• Share your account with others
• Use someone else's account
• Sell or transfer your account
• Create accounts using false information

4. Course Enrollment and Access

4.1 Course Registration

Course enrollment is subject to availability and our acceptance of your registration. We reserve the right to:

• Limit course enrollment numbers
• Establish prerequisites for courses
• Cancel courses due to insufficient enrollment
• Modify course content, schedules, or instructors

4.2 Access Rights

Upon successful enrollment and payment, you receive:

• Access to course materials for the duration specified
• Participation in course activities and discussions
• Access to instructor support and feedback
• Eligibility for course completion certificates

4.3 Course Completion

To receive a completion certificate, you must:

• Complete all required course modules
• Achieve minimum assessment scores
• Participate in required activities
• Meet attendance requirements for in-person components

5. Payment Terms

5.1 Course Fees

Course fees are due upon enrollment unless otherwise specified. All fees are in Canadian dollars and include applicable taxes.

5.2 Payment Methods

We accept payment via:

• Credit cards (Visa, Mastercard, American Express)
• Corporate purchase orders
• Electronic funds transfer
• Other methods as specified

5.3 Refund Policy

Refunds are available under the following conditions:

• Full refund: Cancellation 14 days before course start date
• 50% refund: Cancellation 7-13 days before course start date
• No refund: Cancellation less than 7 days before course start date
• Course cancellation: Full refund if we cancel a course

6. Intellectual Property

6.1 Our Content

All content provided by Future Focus, including but not limited to:

• Course materials and curricula
• Videos, audio recordings, and presentations
• Written materials and assessments
• Software and online platforms
• Trademarks and logos

remains the exclusive property of Future Focus and is protected by intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our content solely for your personal educational purposes. You may not:

• Copy, reproduce, or distribute our content
• Modify, adapt, or create derivative works
• Use content for commercial purposes
• Share login credentials or course access
• Reverse engineer or decompile any software

6.3 Your Content

You retain ownership of content you create or submit. By submitting content, you grant us a non-exclusive license to use, display, and distribute your content as necessary to provide our services.

7. User Conduct

You agree to use our services responsibly and comply with all applicable laws. You may not:

• Harass, abuse, or harm other users
• Post offensive, discriminatory, or inappropriate content
• Engage in fraudulent or deceptive practices
• Violate any applicable laws or regulations
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems
• Use our services for illegal activities

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.

9. Disclaimers

9.1 Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. Our services are provided "as is" and "as available" without warranties of any kind.

9.2 Educational Outcomes

While we provide high-quality educational content, we cannot guarantee specific learning outcomes or career advancement results. Success depends on various factors including individual effort and market conditions.

9.3 Third-Party Content

Our services may include links to third-party websites or resources. We are not responsible for the content, accuracy, or availability of external sites.

10. Limitation of Liability

To the maximum extent permitted by law, Future Focus shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of our services.

11. Indemnification

You agree to indemnify and hold harmless Future Focus and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us. Upon termination, your access to paid courses will continue until the end of the access period.

12.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms or engage in conduct that we deem harmful to our services or other users.

12.3 Effect of Termination

Upon termination:

• Your access to services will be discontinued
• Certain provisions of these Terms will survive termination
• We may retain certain information as required by law

13. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada. Any disputes will be resolved in the courts of Alberta.

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us directly to resolve any disputes. We will work in good faith to address your concerns.

15.2 Formal Dispute Resolution

If informal resolution is unsuccessful, disputes will be resolved through binding arbitration in Calgary, Alberta, under the rules of the Alberta Arbitration Act.

16. Accessibility

We are committed to making our services accessible to all users. If you encounter accessibility barriers, please contact us for assistance.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or technical failures.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Future Focus regarding the use of our services.

20. Contact Information

If you have questions about these Terms, please contact us: